Last updated: 9 October 2026

1. Who we are

These terms govern orders placed with Automotive Outlet at https://automotiveoutlet.co.uk/. The seller is JAH Products Ltd, a company registered in England and Wales (company number 12596705, VAT number GB 484007006).

Our registered office and contact address is 16 Mersham Drive, London, Middlesex, NW9 9PN, United Kingdom. Email jahproductsltd@gmail.com or telephone +44 7581836272. We answer the telephone Monday to Friday, 8:00 to 18:00, and Saturday and Sunday, 8:00 to 12:00 (UK time).

These terms apply to consumers buying for personal use. If you buy mainly for a business, some consumer cancellation rights do not apply, but the goods must still match the description. Our privacy policy is at https://automotiveoutlet.co.uk/privacy-policy/.

Nothing in these terms takes away statutory rights that the law says cannot be taken away.

2. The contract and the price

• The price you pay: Prices are in pounds sterling and include UK VAT where that VAT applies. The total shown at checkout, before you place the order, is the amount you pay us. Delivery to a UK address is included unless the checkout shows a delivery charge. We do not add a further compulsory charge after that screen. If the address is outside the UK, import VAT, customs duty, and a courier clearance fee in the destination country are not part of that total, unless the checkout for your order expressly says that duty and tax are included. Section 10 explains those charges.
• When the contract is made: Placing an order is your offer to buy. The contract is made when we email you to accept the order. The checkout asks you to agree to these terms before you pay. If you do not agree, do not place the order.
• Orders we do not accept: We may decline an order if the item has sold out, the listing or the price was wrong, we cannot take payment, or we reasonably believe the order is not genuine.
• An obvious mistake: If the price or the description was an obvious mistake, we will tell you. You can confirm the order at the correct details, or cancel it for a refund of anything you have paid.
• Payment: You pay by the methods shown at checkout. Those may include PayPal, card payments processed by Stripe, and Revolut. The payment provider handles the card or account details. We do not store your full card number. We dispatch after we have received payment.
• Who may order: You must be 18 or over. The delivery address must be a place where the parcel can be accepted.
• Website banners: Words on the website such as “same-day dispatch” and “cheaper than eBay” describe our usual service. They are not a separate promise. The price and the delivery position that bind us are the ones in these terms and on the checkout page for your order.
• Who you are buying from: The contract is with JAH Products Ltd, even where the same product is also listed on eBay or another website.

3. Delivery

• Dispatch: We aim to dispatch an accepted order on the same working day. That is a service aim. It is not a guaranteed dispatch time, and it does not fix the day the courier will deliver.
• The latest delivery date: Unless we agree a different date with you before you order, we will deliver within 30 days of accepting the order.
• If we are late: If we miss that date, tell us a further reasonable deadline. If we still do not deliver by the deadline you set, you may end the contract and we will refund what you paid for the goods and for any delivery charge. You do not have to set a further deadline if we refuse to deliver, or if we had agreed with you, before you ordered, that delivery by a particular date was essential.
• More than one parcel: We may send items in more than one parcel if they are ready at different times. You are not charged extra for that.
• The courier: UK orders are sent by Royal Mail or by another courier named at checkout. After we dispatch, the courier sets the delivery day.

4. Risk and ownership

You own the goods once we have received payment in full.

The risk of loss or damage stays with us until the goods are delivered to you, or to a person you asked us to deliver them to. Because we choose the courier, risk does not pass when we hand the parcel to the courier. A tracking scan is evidence of delivery. It is not, by itself, the end of a missing-parcel claim. Section 9 explains what happens next.

5. Checking the part fits

You are responsible for checking, before you order and before you fit a part, that it is the right part for your vehicle. That includes the model, the year, and any options the listing mentions.

Compatibility notes, vehicle lists, and photographs describe the item we offer. They are not a fitting service, and they are not a statement that we have inspected your vehicle. We do not fit, code, or programme parts. Work done after delivery is your responsibility, or the responsibility of a garage you choose.

If you fit a part and it was faulty, or it was not the part described, your rights in section 6 still apply. If the part was correctly supplied and it does not suit a vehicle the listing did not cover, that is not a fault in the goods.

6. If the goods are faulty or not as described

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for a particular purpose that you made known to us and that we accepted, and must match the description, including the photographs and compatibility notes on the listing.

• The first 30 days: If the goods do not meet that standard, you can reject them for a full refund within 30 days of delivery. You do not have to accept a repair or a replacement in that first 30 days.
• After 30 days: You are entitled to a repair or a replacement. If a repair or replacement is impossible, costs us disproportionately, is not done within a reasonable time, or causes you significant inconvenience, you can reject the goods for a refund or keep them and ask for a price reduction. A refund under this later right can take account of the use you have had of the goods, but not for use during the first six months.
• A fault in the first six months: A fault that appears within six months of delivery is treated as having been present at delivery, unless we show that it was not, or unless that assumption does not fit the goods or the fault.
• How long a claim can be brought: A claim about goods that were faulty at delivery can be brought for up to six years from delivery in England, Wales, and Northern Ireland, and for up to five years in Scotland. That is a time limit for starting a claim. It is not a guarantee that the goods will last for six years.

A reduced or promotional price does not reduce these rights. Contact us before you return a faulty item. Where the fault is ours, or the item is not as described, or we sent the wrong item, we pay the reasonable cost of returning it. A genuine fault is not a change-of-mind return, so the unused-condition rules in section 7 do not apply to it.

7. Changing your mind

For most goods bought online by a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to change your mind. Those 14 days start on the day after you receive the goods. If one order arrives in more than one parcel, they start on the day after you receive the last parcel.

We give you longer on UK deliveries. You may tell us that you have changed your mind at any time up to 30 days after delivery. That is the 30-day money-back offer shown on the website. It includes the 14-day legal cancellation period. It does not replace section 6 if the goods are faulty or not as described.

To cancel, email us or write to the address in section 15. Say that you want to cancel, and give your name, delivery address, and order number. You do not have to use a special form, and you do not have to give a reason. The cancellation counts from the day you send the email or letter, if that day is inside the 30 days.

After you tell us, you have 14 days to send the goods back. You may handle them as you would in a shop, enough to see what they are and that they work. If you do more than that, for example by fitting, using, damaging, or altering them, we may reduce the refund to reflect the loss in value. If, after delivery, the goods have been mixed inseparably with other items, the right to cancel for a change of mind can end.

The right to cancel for a change of mind does not apply to goods made to your specification or clearly personalised, or to other goods excluded by those Regulations. Ask us before you order if you are not sure. Goods that are faulty or not as described can still be rejected under section 6. After 30 days from delivery we do not have to accept a return that is only a change of mind.

8. Refunds and the cost of returns

• What we refund if you change your mind: We refund the price of the goods and any standard delivery charge you paid. UK delivery is normally included, so there may be no delivery charge to refund. If you chose a delivery option that cost more than the standard option, we refund the standard amount only.
• Return postage if you change your mind: You pay the cost of sending the goods back. Use a tracked service and keep the proof of postage until the refund has arrived. We are not responsible for a return that is lost where it was sent with no tracking, unless we caused the loss.
• Return postage if the goods are faulty or wrong: We refund the price, any delivery charge you paid, and the reasonable cost of the return. Contact us before you post the parcel so we can agree that cost.
• How and when we pay: We pay the refund by the same payment method, unless you agree to another method. We do not charge a fee for the refund. For a change of mind, we pay within 14 days of receiving the goods back, or of receiving proof that you sent them, whichever is earlier. We may wait until we have the goods or that proof. For goods you reject as faulty, we pay within 14 days of agreeing that you are entitled to the refund.
• Exchanges: We do not exchange an item because you would prefer a different one. Place a new order for the other item. A repair or replacement of faulty goods is dealt with under section 6.
• Where to send a return: Send the goods to 16 Mersham Drive, London, Middlesex, NW9 9PN, United Kingdom. Put the order number inside the parcel.

9. Parcels that do not arrive

If tracking does not show delivery, or the parcel is late, contact us with the order number and we will take it up with the courier.

If tracking says the parcel was delivered and you do not have it, contact us as soon as you can and tell us what the tracking shows. We will ask the courier to investigate. We will not close the claim only because a scan says delivered.

Risk passes to you once the goods have been delivered to you, or to a person at the address you gave us. If the courier, or we, confirm that the parcel was lost before it reached you, we will send a replacement or refund what you paid, including any delivery charge.

10. Orders outside the UK

Orders delivered in the United Kingdom are not affected by this section.

The checkout price is what you pay us. Unless the checkout for that order expressly says that duty and tax are included, that price does not include import VAT charged in the destination country, customs duty, or a clearance fee charged by the courier. UK VAT in a sterling price is not the same thing as those destination charges having been paid already. We complete the customs information the carrier asks for. We do not control customs, and we do not guarantee an international delivery date.

If the delivery address is in the European Union, import VAT can be charged on commercial goods of any value. There has been no exemption from that VAT for low-value commercial goods since 1 July 2021. Customs duty can be charged as well. The old exemption from customs duty, for goods whose own price was €150 or less, ended on 1 July 2026. Where the goods themselves are worth €150 or less, duty can still be charged. On many low-value postal deliveries that duty is currently a flat €3 for each type of goods on the customs form, until 1 July 2028. That €3 is not import VAT, and the courier may still add its own handling fee. If the parcel is cleared in another way, the normal customs duty for the goods can be charged even below €150. If the goods themselves are worth more than €150, the flat €3 rate does not apply, and the normal customs duty can be charged as well as import VAT. The €150 figure is the price of the goods themselves. Postage and insurance are left out of it when they are shown separately. These are sales by a business, so a private-gift allowance does not apply. The destination authority and the courier set the charges, not us, and we cannot quote them before you order.

Other countries set their own import charges. In the United States, the allowance that used to let many commercial goods worth 800 US dollars or less enter without duty is not currently available, so duty and fees can be charged whatever the goods cost. For any other destination, assume that import charges may be collected locally. We cannot quote them before you order.

If you have to pay a charge of that kind, it is not a fault in the goods. It is not a reason for us to refund the charge, unless we expressly told you, before you ordered, that the particular order was duty paid.

The 30-day shop offer in section 7 applies to deliveries in the UK. The 14-day legal right to cancel still applies wherever the law gives you that right. If the delivery address is outside the UK, ask us before you order about the cost of a return, because return postage and customs can cost more than the part. Nothing in these terms removes a right that cannot legally be taken away.

11. Misuse of returns

You must not return a different item from the one we sent, damage goods in order to claim a refund, say that goods were faulty or incomplete when they were not, remove or alter identifying marks, or present used goods as unused.

A genuine fault, a parcel that did not reach you, or a cancellation made in time under section 7 is not misuse. We may keep dispatch records and note identifying marks so we can compare what we sent with what comes back.

Where we have reasonable grounds to believe a claim is not genuine, we may refuse a payment that is not required by sections 6 or 7, keep the evidence, tell the payment provider, and report the matter to Action Fraud or the police. We will tell you the reason. We may also refuse later orders. This section does not remove a refund, repair, or replacement that you show you are entitled to.

12. Our responsibility for loss

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, under the Consumer Protection Act 1987, or for your statutory rights in respect of the goods.

Subject to that, we are responsible for loss or damage that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill. Loss is foreseeable if it was an obvious result of our breach, or if both of us knew it might happen when the contract was made. We are not responsible for loss that was not foreseeable, or for loss caused by fitting a part to a vehicle the listing did not cover, or by a garage or another person you chose.

Check safety-critical parts, including keys, locks, bolts, and anything that affects how a vehicle is driven or secured, before you rely on them. If you are unsure, have a competent person fit and test them. This does not reduce the duties in section 6.

13. Complaints, and which law applies

If something is wrong, contact us on the details in section 15. We will consider the complaint and reply as soon as we reasonably can. You may still use a payment-provider dispute where that provider’s rules allow it.

If we cannot put the complaint right, you can use the courts. You can also ask whether we will use an approved alternative dispute resolution scheme for that complaint. We will say yes or no. Free guidance is available from Citizens Advice.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may bring a claim in the courts where you live, and you keep any mandatory protection given by the law of that part of the United Kingdom.

14. Changes to these terms

We may update these terms by publishing a new version on this page. The version in force when we accept your order applies to that order. A later change does not alter a contract we have already made.

15. Contact

Use these details to cancel an order, to report a fault or a missing parcel, or to ask a question about these terms:

• Email: jahproductsltd@gmail.com
• Telephone: +44 7581836272
• 16 Mersham Drive, London, Middlesex, NW9 9PN, United Kingdom
• Company number: 12596705
• VAT number: GB 484007006