Last updated: 9 June 2026

Automotive Outlet (“we”, “us”, “our”) operates https://automotiveoutlet.co.uk/. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, place an order, or contact us.

We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The data controller responsible for your personal data is:

• Automotive Outlet
• Company registration number: 12596705
• VAT number: GB 484007006
• 16 Mersham Drive, London, Middlesex, NW9 9PN, United Kingdom
• Email: jahproductsltd@gmail.com
• Phone: +44 7581836272

Information we collect

We may collect and process the following types of personal data:

• Identity and contact details - name, billing/delivery address, email address, and telephone number.
• Account information - username, password (stored securely), and order history if you register an account.
• Order and payment information - products ordered, transaction details, and payment status. Card payments are processed by our payment providers; we do not store full card numbers on our servers.
• Communications - messages you send us by email, contact form, WhatsApp, or when requesting key and bolt matching support, including photos you submit to help identify parts.
• Marketing preferences - if you subscribe to our newsletter or opt in to marketing communications.
• Technical data - IP address, browser type, device information, pages visited, and cookies (see below).

How we use your information

We use your personal data for the following purposes and on the following legal bases:

• To process and deliver your orders, manage payments, and provide customer support (contract).
• To create and manage your account (contract).
• To match anti-theft keys and locking bolts from photos you send us (contract and legitimate interests).
• To respond to enquiries and resolve complaints (legitimate interests and contract).
• To send order updates, delivery notifications, and essential service messages (contract and legitimate interests).
• To send marketing emails where you have opted in (consent). You can unsubscribe at any time.
• To improve our website, prevent fraud, and keep our services secure (legitimate interests).
• To comply with legal, tax, and accounting obligations (legal obligation).

Cookies

Our website uses cookies and similar technologies to keep the shop working, remember your basket and preferences, and understand how visitors use the site. Essential cookies are required for checkout and account login. Non-essential cookies, where used, will only be set in line with your cookie choices where applicable.

You can control cookies through your browser settings. Blocking essential cookies may affect your ability to place orders or use your account.

Sharing your information

We do not sell your personal data. We may share it only where necessary with trusted third parties, including:

• Payment processors to take secure card payments.
• Delivery and courier partners to ship your order.
• Website hosting, email, and IT service providers who process data on our behalf under contract.
• Review and trust widgets (such as Trustindex) where you view feedback about our business on our site.
• Professional advisers or authorities where required by law.

All third-party processors are required to protect your data and use it only for the services they provide to us.

International transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses approved for international data transfers.

How long we keep your data

We keep personal data only for as long as necessary:

• Order and accounting records - typically up to 7 years for tax and legal compliance.
• Account data - while your account is active and for a reasonable period afterwards.
• Marketing data - until you unsubscribe or withdraw consent.
• Enquiry and matching photos - for as long as needed to fulfil your request, then deleted unless we need to retain them for a dispute or legal reason.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Restrict or object to certain processing.
• Request a portable copy of data you provided to us.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at jahproductsltd@gmail.com. We will respond within one month.

Data security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. This includes secure hosting (HTTPS), access controls, and reputable payment processing. No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard your information.

Children

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children.

Third-party links

Our website may contain links to third-party sites (for example social media or marketplace listings). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised “last updated” date.

Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: ico.org.uk/make-a-complaint.