Last updated: 28 October 2025
1. Introduction
These Terms and Conditions (“Terms”) govern your purchase of goods from Automotive Outlet, operated by JAH Products Ltd (“we”, “us”, or “our”). By placing an order on our website, you agree to be bound by these Terms and by our Privacy Policy. We are registered in England and Wales (company number 12596705) with a registered office at 16 Mersham Drive, Kingsbury, United Kingdom NW9 9PN. You can reach us at jahproductsltd@gmail.com.
These Terms do not limit your statutory rights under UK law.
2. Your Statutory Rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty or not as described, you may be entitled to a repair, replacement or refund.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your online purchase within 14 days of receiving the goods and then a further 14 days to return them. We choose to simplify this by offering a 30‑day return period on all purchases, which extends and satisfies your statutory cancellation rights. Your statutory rights remain in place even if they are not specifically mentioned elsewhere in these Terms.
3. Ordering and Payment
- Placing an order: When you place an order you are offering to buy goods from us. We will confirm acceptance of your order by email. We may decline or cancel orders if an item is unavailable or if we suspect fraud.
- Placing an order: When you place an order you are offering to buy goods from us. We will confirm acceptance of your order by email. We may decline or cancel orders if an item is unavailable or if we suspect fraud.
- Payment methods: We accept payment via PayPal, Stripe, Revolut and other methods offered at checkout. Your payment information is processed securely by our payment partners; we do not store your card details. Payment must be received before we dispatch your order.
4. Returns and Refunds
We want our customers to be satisfied with their purchases. In addition to your statutory rights, we offer the following returns policy:
4.1 30‑Day Return Policy
You may return items within 30 days of delivery for a refund, provided they are unused, in their original condition and packaging, and accompanied by proof of purchase. Please include your order confirmation email or order number in the package so we can locate your order. We will refund you within 4 days of receiving the item back. If an item is returned in a different condition than received (e.g. damaged, used or missing parts), we will issue a partial refund to reflect the loss in value; it is your responsibility to package items carefully when returning them. We do not offer exchanges—if you need a different item, please place a new order.
4.2 Returns After 30 Days
Returns requested more than 30 days after delivery will be considered on a case‑by‑case basis. We are not obliged to accept returns beyond 30 days. Contact us if you wish to discuss a late return.
4.3 Faulty or Misdescribed Items
If a product is faulty, not fit for purpose or not as described, contact us as soon as possible. You are entitled to reject a faulty item for a full refund within 30 days of delivery. After this period, we may offer a repair or replacement. Sale items that are faulty will be treated the same as full‑price items.
4.4 Return Instructions and Shipping Costs
To return an item, send it to: 16 Mersham Drive, Kingsbury, United Kingdom, NW9 9PN. If you are returning an item because you changed your mind, you are responsible for the return shipping cost. Shipping fees are non‑refundable. We recommend using a trackable service and keeping proof of postage. We cannot accept liability for items lost or damaged in transit on their way back to us.
4.5 Lost or Misdelivered Packages
All shipments are sent via Royal Mail. Once a package is marked as delivered by the courier, responsibility for the parcel transfers to you. If your order shows as delivered but you have not received it, please contact Royal Mail directly to investigate. We are not responsible for items that go missing after delivery is confirmed.
5. Fraud and Misuse of Returns
Returning a different item from the one originally purchased or deliberately damaging goods to obtain a refund is considered fraud. We record serial numbers, markings and other identifiers to detect fraudulent returns. Any such attempts will result in us denying the refund and reporting the matter to the appropriate authorities. We reserve the right to refuse future orders from individuals involved in fraudulent activity.
6. International Orders and Customs
For orders shipped outside the UK, you are responsible for any import duties, taxes or fees levied by customs in your country. Customs delays are outside our control. All required customs forms will be completed by us, but we cannot guarantee delivery times for international orders.
7. Customer Service and Dispute Resolution
We aim to provide excellent customer service. If you experience an issue with your order, please contact us directly before leaving negative reviews or initiating disputes through payment providers. We will work with you to resolve the matter fairly. By placing an order, you confirm you have read and agree to these Terms.
8. Limitation of Liability
We are not liable for any indirect or consequential loss arising from your use of our products or these Terms. Our liability is limited to the purchase price of the goods you bought, except where this is not permitted by law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
9. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions about these Terms or wish to exercise your statutory rights, please contact:
Email: jahproductsltd@gmail.com
Address: 16 Mersham Drive, Kingsbury, United Kingdom, NW9 9PN
Company number: 12596705